Relevance verified: 25.03.2026
1. Introduction
Welcome to SkyCrown Casino, operated through the official website at skycrown-casino-australia777.com. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access our platform. We recognise the importance of safeguarding your personal data, and we are committed to handling it responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable legislation within Australia.
By using our website, creating an account, or engaging with any services offered by SkyCrown Casino, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this document, we recommend that you discontinue use of the platform immediately.
2. Who We Are
SkyCrown Casino is an online gaming platform that provides a range of casino games, promotional offers, and related entertainment services to registered users in Australia. Our registered business address is 1A Henrietta St, Double Bay NSW 2028, Australia. Throughout this Privacy Policy, references to “we”, “us”, or “our” relate to SkyCrown Casino and its operators.
3. Information We Collect
We collect various categories of personal information depending on how you interact with SkyCrown Casino. The types of data we may gather include the following:
3.1 Information You Provide Directly
When you register for an account, make a deposit, request a withdrawal, or contact our support team, you may be asked to provide your full legal name, date of birth, residential address, email address, telephone number, government-issued identification documents (such as a driver’s licence or passport), and financial details including bank account or payment card information.
3.2 Information Collected Automatically
When you visit our website, our servers and third-party analytics tools may automatically record data such as your IP address, browser type and version, device type, operating system, referring URLs, pages viewed, time spent on each page, click patterns, and session identifiers. We also use cookies and similar tracking technologies; further detail is available in our Cookie Policy.
3.3 Information from Third Parties
In certain circumstances, we may receive personal information from external sources including identity verification providers, fraud prevention agencies, payment processors, and government or regulatory bodies. This information helps us verify your identity, prevent illegal activity, and comply with our legal obligations.
4. How We Use Your Information
SkyCrown Casino uses personal information for a range of legitimate purposes, including:
Account registration and management, including verifying your identity and age in accordance with Australian gambling legislation.
Processing deposits, withdrawals, and any other financial transactions you initiate through the platform.
Providing customer support and responding to enquiries submitted via email, phone, or the contact form on our website.
Detecting, investigating, and preventing fraudulent activity, money laundering, and other unlawful conduct as required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Personalising your experience on our platform, including tailoring game recommendations and promotional content to your preferences.
Sending transactional communications such as account confirmations, security alerts, and updates about changes to our terms or policies.
Delivering marketing communications and promotional offers, where you have given your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
Complying with applicable laws, regulations, court orders, or requests from regulatory authorities.
Supporting responsible gambling measures, including monitoring play patterns and intervening where we identify signs of problem gambling.
5. Legal Basis for Processing
We process your personal information based on one or more of the following grounds: your consent, which you may withdraw at any time; the performance of a contract between you and SkyCrown Casino (for example, our Terms and Conditions); our legitimate business interests, provided these do not override your fundamental rights; and compliance with a legal obligation to which we are subject under Australian law.
6. Disclosure of Personal Information
SkyCrown Casino does not sell your personal information to third parties. However, we may share your data with certain categories of recipients where it is necessary and appropriate:
Payment service providers and financial institutions that facilitate deposits and withdrawals on the platform.
Identity verification and age verification service providers used to confirm your eligibility to use our services.
Fraud prevention and anti-money laundering service providers.
IT service providers, cloud hosting companies, and data analytics platforms that support the operation of our website and systems.
Professional advisors including legal counsel, auditors, and accountants.
Government bodies, law enforcement agencies, and regulatory authorities where we are required or permitted to do so by law.
Any third party in connection with a business transfer, merger, acquisition, or sale of assets, provided they agree to treat your data consistently with this Privacy Policy.
7. Overseas Transfers of Personal Information
Some of the third parties with whom we share personal information may be located outside of Australia. Before transferring your data overseas, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles. Where possible, we use contractual arrangements, data processing agreements, or rely on jurisdictions with equivalent privacy protections to safeguard your information.
8. Data Security
We take the security of your personal information seriously. SkyCrown Casino employs a range of technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmitted between your device and our servers, encrypted storage of sensitive information, access controls that limit data access to authorised personnel only, regular security audits and vulnerability assessments, and firewalls and intrusion detection systems.
While we make every reasonable effort to protect your data, no method of electronic storage or transmission over the internet is entirely secure. We cannot guarantee absolute security, but we are committed to continuously reviewing and improving our security practices.
9. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. The retention period may vary depending on the type of data and the context in which it was collected. For example, transaction records may be retained for a minimum of seven years in accordance with Australian taxation and anti-money laundering requirements. Account information is generally retained for the duration of your account and for a reasonable period after closure to resolve any outstanding matters. When personal information is no longer required, we will securely delete or de-identify it.
10. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 and the Australian Privacy Principles, you have a number of rights in relation to your personal information. These include:
The right to access the personal information we hold about you. You may request a copy of your data by contacting us at the details provided below.
The right to request correction of any personal information that is inaccurate, incomplete, out of date, or misleading.
The right to request deletion of your personal information in certain circumstances, subject to our legal obligations to retain certain records.
The right to withdraw consent for specific processing activities where consent was the basis for processing.
The right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days.
11. Responsible Gambling and Privacy
SkyCrown Casino is committed to responsible gambling practices. As part of this commitment, we may collect and process information about your gambling activity, including deposit amounts, wager frequency, session duration, and self-exclusion requests. This information is used to identify potential signs of problem gambling and to provide appropriate support or intervention.
If you choose to use our self-exclusion tools or set deposit limits, we will store these preferences securely and apply them to your account. For further information on our responsible gambling practices, please visit our Responsible Gambling page.
12. Cookies and Tracking Technologies
SkyCrown Casino uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small text files placed on your device when you visit our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or are manually deleted.
We use cookies for several purposes: to keep you logged in during your session, to remember your preferences and settings, to collect anonymised analytics data that helps us improve our platform, and to deliver relevant promotional content.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more detail on the specific cookies we use, please refer to our Cookie Policy.
13. Marketing Communications
Where you have opted in or where we have a lawful basis, we may send you marketing communications by email, SMS, or push notification. These communications may include information about new games, promotional offers, bonuses, and platform updates.
You have the right to opt out of receiving marketing communications at any time. You can do so by clicking the unsubscribe link included in our emails, adjusting your notification preferences in your account settings, or contacting us directly at [email protected]. Please note that even if you opt out of marketing, we may still send you transactional or service-related messages.
14. Third-Party Links
Our website may contain links to external websites and services that are not operated by SkyCrown Casino. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit through links on our platform.
15. Minors and Age Restrictions
SkyCrown Casino does not knowingly collect personal information from individuals under the age of 18. Our services are strictly limited to users who are at least 18 years old, in line with Australian gambling legislation. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to close the account and delete the associated data.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through prominent notice on our website or via email. We encourage you to review this page periodically to stay informed about how we protect your personal information.
17. Complaints
If you believe that SkyCrown Casino has breached your privacy or handled your personal information inappropriately, you are entitled to lodge a complaint. In the first instance, please contact our Privacy Officer at [email protected]. We will acknowledge your complaint within 7 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). Information about how to lodge a complaint with the OAIC is available on their website at www.oaic.gov.au.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to get in touch:
Email: [email protected]
Phone: +61 466 222 027
Address: 1A Henrietta St, Double Bay NSW 2028, Australia
Website: skycrown-casino-australia777.com